Voice Engineer

Job Title: Voice Engineer
Job Description:
We are seeking a skilled and proactive Voice Engineer to join our team, responsible for maintaining and supporting the bank's voice infrastructure. This role is crucial for ensuring an efficient, nimble, and resilient communication infrastructure through a strategic focus on productivity, quality control, and innovation. The ideal candidate will be well-organized, process-oriented, and driven to excel in a fast-paced, highly technical environment.
Key Responsibilities:

• Voice Infrastructure Support:  Provide day-to-day support for the bank's voice infrastructure, including Cisco Unified Communications Manager (CUCM), Webex, NICE recording systems, and Microsoft Teams for instant messaging, meetings, and voice capabilities.
• Cisco Voice Products Management:  Administer and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connections, and Cisco Unified Contact Center Ex...