Voice NOC Engineer

HKT

Full Time Manila, Metro Manila Other Installation, Maintenance, and Repair Occupations

Posted:

March 03, 2026

Location:

Manila, Metro Manila, Philippines

Job Description

Job Title: NOC ENGINEER (Voice)

Job Description:
Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global networks. Member handles system planned work and ad-hoc outage coordination; perform daily routine checks, effective fault ticket handling to resolve the customers' concerns. Voice NOC Engineer is assigned in the Voice Network Operations Centre (NOC).
Primary duties are as follows:
Handles customer trouble tickets, and performs first line support and troubleshooting.

Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults.

Properly documents, tracks, and updates customers fault ticket status in timely manner.

Share voice traffic statistics, and collaborate to internal Voice Services team to improve perf...
                

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Job Overview

Job Type: Full Time

Location: Manila, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026