Voice of the Customer Operations Analyst

**What You'll Do**

Help us transform customer feedback into action that shapes the future of our customer experience.

We’re looking for a Voice of Customer (VOC) Operations Analyst who is passionate about understanding what customers need—and even more passionate about turning those insights into strategies that matter. In this role, you’ll lead the next stage of our VOC program, using Qualtrics and other tools to design how we listen, analyze, and act on customer feedback across channels and journeys.

You’ll serve as the bridge between marketing, enterprise CX, data, and technology teams—ensuring customer insight is not just collected, but embedded into everyday decisions, campaign performance, and enterprise experience transformation.

**What You’ll Do**

**Design & Evolve Our VOC Listening Strategy**

+ Lead the creation, deployment, and ongoing optimization of VOC.
+ Manage a high volume of VOC intake requests by gathering requi...