Voice Process Executive – Portuguese Language

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Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas.

Main responsibilities and assignments:

• Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;
• Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external);
• Build solid relationship with your customers portfolio to provide best solution on their case managements;
• Maintain professional & friendly po...