Voice Services Associate

Dedicated and compassionate Voice Service Asociate to join our team. In this role, you will play a vital part in supporting and delivering timely and accurate responses to benefit-related inquiries. As a key point of contact, you will ensure customers can seamlessly charge their electric vehicles across public and private charger networks. Your commitment to exceptional service will make a meaningful impact on their experience.

DUTIES & RESPONSIBILITIES:

• Answer inquiries via phone and email in a courteous and professional manner.
• Logs and tracks customer interactions in the ticketing system to maintain accurate records and improve service quality.
• Escalates unresolved issues to technical teams to ensure timely resolution while keeping customers informed of ticket progress.
• Documents troubleshooting steps and resolved issues to expand the knowledge base and ensure consistent problem resolution.
• Monitors charger log data to proact...