Voice Solutions Architect - Public Sector

Join Affinity as a Voice Solutions Architect, focusing on AI-based and cloud contact center technologies. Drive innovation in voice systems for enhanced communication agility.
Affinity is looking for a Senior Voice Engineer to oversee enterprise-level CCaaS systems and manage voice resource integration. This pivotal role will require deep technical knowledge of voice infrastructure, including Five9, AI call handling, and IVR design. You will be instrumental in ensuring voice solutions remain secure, optimized, and in line with organizational objectives.
Key Responsibilities:
• Manage cloud-based contact center solutions and support
• Oversee voice system integration with existing applications
• Administer Direct Inward Dialing resources for seamless communication
• Design and optimize IVR and call flow systems
• Ensure security management for voice systems
Requirements:
• Proven track record in complex voice solutions management
• Extensive experience with...