Job Description
Summary and purpose of the Job:
The role of a Voice (VoIP) Engineer is key to the success of our business as this could be the first time that our customers have had contact with us when an issue occurs. You will be accountable for working in a dynamic team whose sole purpose is to provide technical solutions to our customers. You will be working in busy environment answering telephone calls and attending to support tickets of varying complexity and requirements. The key to your success is building strong internal relationships across the Group to increase your problem-solving skills. We are seeking an ambitious and customer centric individual to join our Voice Support Team. The successful candidate will need to be self-motivated and be able to work independently and as part of a wider team.
Each day will bring different challenges from resetting passwords, resolving system outages proactively and reactively through to new system implementations...
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