VoIP Engineer

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

Tasks

• To successfully onboard new customers onto our platform, providing full setup and training for best use and management
• Provide first line support to end users for fault fixing as well as general maintenance and management
• Collaborate with vendor (Plivo / Twilio) for Port-In requests and cross-functional teams to ensure seamless implementation of VoIP systems.
• Provide implementation support to end users that involves setting up 3cx account & assist in the installation, configuration, and maintenance of VoIP equipment (IP Phones)