VoIP Fraud and Technical Support Specialist

ROLE PURPOSE
The VoIP Fraud & Technical Support Specialist is responsible for detecting, investigating, and resolving VoIP fraud incidents as well as providing advanced technical support for VoIP platforms. This role ensures service continuity, protects customers from fraud exposure, and supports the stability of VoIP systems through proactive monitoring, troubleshooting, and close collaboration with internal and external teams.
The specialist will work with technologies such as SIP, RTP, SBCs, PBXs, firewalls, monitoring tools, and fraud detection platforms (e.g., HP FMS). The role requires a strong technical foundation, analytical ability, and excellent communication skills when working with customers, service managers, and third-party vendors.
Primary Duties And Key Responsibilities- Job Specific Requirements
VoIP Fraud Investigation & Prevention
Monitor, investigate, and resolve VoIP fraud alerts using fraud detection systems (e.g., HP FMS).
Perform root‑cause ana...