VOIP Integrator (Montreal)

Overview

Insight Global is seeking a VoIP Integrator for a Montreal‑based contact center and telecommunications firm known for delivering high‑quality customer experience solutions. In this role, you’ll support the integration and delivery of contact center projects by configuring solutions, executing integrated testing, validating customer requirements, contributing to technical documentation, and supporting continuous platform improvements. You’ll work closely with technical leads and support teams across on‑site, client, and remote environments, with exposure to platforms such as Genesys Cloud and other leading CCC solutions.

Responsibilities

• Configure solutions for contact center projects
• Execute integrated testing and validate customer requirements
• Contribute to technical documentation
• Support continuous platform improvements
• Collaborate with technical leads and support teams across on‑site, client, and remote...