VoIP Support Engineer

About Huzzle

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Key Responsibilities

• Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal.
• Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms.
• Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services.
• Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark)...