Voip support engineer

About Huzzle
At Huzzle, we connect high-performing B2 B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like Saa S, Mar Tech, Fin Tech, and Ed Tech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time Engagement: Independent Contractor Key Responsibilities
Troubleshoot Vo IP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal.
Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms.
Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting Vo IP services.
Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues.
Assis...