VP, Change Management

Responsibilities

The objective of this role is to ensure that all BAU changes, enhancements and project implementations going into the production environment do not disrupt or cause any risk to the existing production environment.

• Manage day-to-day review and approval of normal and emergency change requests.
• Investigate change violations / unauthorized change requests and ensure that all cases are properly documented, reviewed and signoff by MDs. Ensure disciplinary actions are followed up and enforced accordingly.
• Chair, review and assess the risk of all changes for weekly Regional Production Change Control Board (RPCCB) meetings.
• Prepare the list of change requests with required details for Quality Assurance (QA) review and chair the weekly QA review meeting involving the Chief Technology Officers (CTOs) and Technology Sen...