VP, T&O Delivery

Job Summary
T&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over ~50,000 people across 59 markets with c.$2.5bn run & $1.75b in investment costs that land in T&O for delivery of programs. T&O Quarterly Portfolio Review (QPR's) manage ~$500-600m each year & another ~$500m for next 1.5 years of Fit for Growth (FFG) investments. In all, ~80% of investment costs land in T&O for delivery and this presents a significant challenge in delays and inefficiencies due to redundant or manual processes.
As a Director, T&O Delivery Process Optimization, this role will perform process and persona mapping and optimize project delivery processes. In partnership with the T&O Program and Change Management team, this incumbent will lead initiatives to streamline workflows, reduce inefficiencies, and improve overall delivery performance. Leveraging Lean Six Sigma expertise, the role applies data-driven methodologi...