Warehouse Customer Service Agent

**Location**:Reynosa Tamaulipas, MX, 88710
**Business Unit**:Bison
**Posting Date**:Aug 29, 2025
- The Warehouse Customer Service Agent serves as a vital link between warehouse operations and customers. This role ensures smooth communication, timely order fulfillment, and high levels of customer satisfaction by addressing inquiries, resolving issues, and coordinating logistics.
- Responsibilities
- Provide updates on order status, shipping, and delivery timelines.
- Resolve complaints and issues related to orders, shipments, or inventory.
- Process incoming orders accurately using warehouse management systems.
- Track shipments and ensure timely delivery.
- Coordinate with warehouse staff to ensure order accuracy and fulfillment.
- Maintain records of customer interactions, transactions, and feedback.
- Generate packing slips, shipping labels, and inventory reports.
- Work closely with warehouse, logistics, and sales teams.
- Support project plann...