Warranty Administrator at Empire Homes

Become the key contact for homeowners as a Warranty Administrator at Empire Homes in Breslau, Ontario. This role focuses on managing warranty issues while providing exceptional customer service.
Empire Homes is looking for a Warranty Administrator to handle post-closing communications and warranty requests. The role requires strong organizational and problem-solving skills alongside knowledge of the Tarion warranty process. You will coordinate with technicians and trades while ensuring timely responses to homeowner inquiries.
Key Responsibilities:
• Receive and document warranty inquiries from homeowners
• Coordinate scheduling of warranty repairs with trades
• Communicate effectively with construction and service teams
• Enter work orders into NewStar programs
• Engage management for escalated issues as needed
Requirements:
• Minimum 2 years in customer service or administration
• Homebuilding industry experience is a plus
• Strong problem-solving and ...