Warranty Analyst North America

The Warranty & Logistic Analyst supports the Warranty Claims Management for all North America customers and the Supply team with delivery data analysis.

The Warranty Analyst follows up on incoming customer delivery charges. Negotiation of warranty terms and conditions, liability agreements and Technical Factors by commodity. Identification of top offenders in warranty spend.

They will manage compliance of customer debit notes to agreed delivery agreements and drives appropriate actions.



**General Responsibilities**



Collect raw warranty claim data from various customer portals for analysis, identify warranty patterns or emerging issues early on.



+ Review scorecards and customer warranty claims reports, lead recover/improvement actions as needed.



+ Warranty and Logistical Charge backs verification.



+ Review and approve claim data from customers, identifying irre...