Warranty Clerk

Key Responsibilities

· Verify and process warranty claims: Review job cards, repair orders and technician notes to ensure claims meet OEM requirements.

· Ensure accurate documentation: Compile all supporting documents, including photos, diagnostic reports and parts information.

· Submit claims to OEM systems: Capture, submit and track claims through the Isuzu warranty portal.

· Monitor claim status: Follow up on pending, rejected or queried claims and resolve issues promptly.

· Maintain warranty records: Keep organized digital and physical records of all claims, approvals and payments.

· Coordinate with workshop and parts teams: Communicate requirements, missing information and claim outcomes.

· Ensure compliance with OEM policies: Stay updated on warranty guidelines, bulletins and procedural changes.

· Assist with audits: Prepare documentation and support internal and external warranty audits.

· Provide customer support...