Warranty Engineer

*Field Early Warning procedure *

• Detect field claim spikes with FEW triangles, analyse factors, create red flag until 15th of each month.
• Link VIM with Red flag within 48h: with VIM if known issue or VIM FEW to ensure the quick collection of the Right parts.
• Monitor the 3MIS claims for each claims categories and confirm efficiency of containment actions.
• Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.

*Field returns analysis *

• Warranty return sample must be secured, follow the Valeo warranty part analysis procedure, comply with Customer and Valeo Warranty QRQC requirement including respect of timing.

*OEM, Dealer and End user interface. *

• Should able to interface with OEM quality and service team, Dealer and End user to support the warranty concern, and to collect associated detailed field data. Presently logically to custome...