Warranty Processor

The Warranty Processor is responsible for the efficient review, analysis, and processing of vehicle warranty claims. This role works closely with manufacturers, suppliers, technicians, and service advisors to ensure accurate documentation, technical validation, and compliance with warranty policies—maximizing claim approval rates and timely reimbursements.
Key Responsibilities
Warranty Claims Processing
Review and validate warranty claims for accuracy, eligibility, and compliance with manufacturer guidelines
Ensure completeness of documentation prior to submission
Monitor claim approval rates and address discrepancies
Technical Analysis
Analyze failure modes and identify root causes of warranty issues
Prepare and submit Technical Audio-Video (TAV) Reports and Technical Reports (TR)
Coordinate with manufacturers and suppliers to support claim approval
Documentation & Verification
Verify repair orders, part numbers, labor times, and required attachments