Warranty Specialist I: Customer Care & Claims

We are seeking a detail-oriented and customer-focused Warranty Specialist 1 to join our team in Monterrey, Mexico. In this role, you will be responsible for processing warranty claims, assisting customers with warranty-related inquiries, and ensuring smooth warranty operations for our organization.

Responsibilities

• Process warranty claims accurately and efficiently, adhering to company policies and procedures
• Communicate with customers via phone, email, and in-person to address warranty-related questions and concerns
• Analyze warranty claims to determine validity and appropriate resolution
• Collaborate with internal departments to resolve complex warranty issues
• Maintain accurate records of all warranty transactions and customer interactions
• Generate reports on warranty claim trends and patterns
• Assist in identifying areas for improvement in the warranty process
• Stay up-to-date with warran...