Warranty/Customer Care Specialist

Warranty/Customer Care Specialist

Salary: $65,000 - $81,500 annually.

Monthly Bonus: One year sign off and customer survey bonus, approximately 8% of salary (~$7,000). Yearly Bonus: 5% of salary (~$4,000). Location: Edmonton, AB. Type: Full‑time.

A Day in the Life of a Customer Care Specialist

• Schedule appointments with Jayman customers
• Coordinate various trades to complete work as required
• Lead with pride in both appearance & behaviour while on‑site
• Responsible for signing off both 2‑month & 11‑month service requests
• Strong organizational skills with handling various impromptu or emergency calls
• Follow Jayman’s processes & procedures to ensure Customer Experience excellence
• Service and maintain Jayman Sales Centres and Showhomes
• Perform a variety of hands‑on repairs in customer homes
• Maintain a team environment through high‑quality communication with customer...