Wave 2

About the role

Join our dynamic team at Top Alliance as a Customer Service Representative. This full-time role is based in the Clark Freeport Zone in Pampanga, offering an exciting opportunity to be part of our growing call centre operations. No prior customer service experience is required, as we provide comprehensive training to ensure your success.

What you'll be doing

1. Provide excellent customer service through inbound and outbound calls
2. Respond to customer inquiries and resolve issues in a timely and professional manner
3. Maintain accurate records and documentation of customer interactions
4. Identify opportunities to enhance customer satisfaction and loyalty
5. Collaborate with cross-functional teams to deliver exceptional customer experiences
6. Adhere to company policies, procedures, and performance standards

What we're looking for

1. Strong communication skills, both verbal and written
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