Wave 3

About the role

We are seeking enthusiastic Customer Service Representatives to join our dynamic team at HF BPO Recruitment. As a Wave 3 - CSR (Easy Account), you will be responsible for providing exceptional customer service and support to our valued clients. This is a full-time position based in Bagong Ilog, Pasig City, Metro Manila.

What you'll be doing

1. Answering incoming calls from customers and addressing their inquiries and concerns in a professional and courteous manner
2. Resolving customer issues efficiently and effectively, ensuring a positive customer experience
3. Accurately documenting customer interactions and maintaining detailed records
4. Collaborating with cross-functional teams to provide seamless customer service
5. Adhering to company policies and procedures to ensure compliance
6. Continuously improving your skills and knowledge to enhance your performance

What we're looking for

1. ...