WAVE 3 CSR Non

Employment Type: Full-time

Role Summary:
We are hiring motivated and detail-driven Customer Service Representatives to join our non-voice support team. This role is responsible for assisting customers through written communication platforms, ensuring concerns are handled efficiently and professionally while maintaining a high level of customer satisfaction.

Duties and Responsibilities:

• Manage and respond to customer requests through email, chat, and ticketing tools
• Ensure accurate and consistent information is provided in every interaction
• Resolve customer issues within established service-level agreements (SLAs)
• Maintain complete and organized documentation of customer interactions
• Comply with internal policies, processes, and quality standards
• Consistently meet or exceed productivity, accuracy, and performance metrics
• Identify issues requiring escalation and coordinate with higher-level support team...