WAVE 3-CSR Open for all Non-voice

About the role

Top Alliance is seeking talented Customer Service Representatives to join our thriving call centre team in Ususan, Taguig City. As a WAVE 3-CSR Non-voice agent, you will play a vital role in providing exceptional customer service to our diverse clientele. This is a full-time position that offers a flexible work environment and opportunities for growth and development.

What you'll be doing

1. Handling customer inquiries, concerns and requests via non-voice channels such as email, chat, and social media
2. Providing accurate and timely information to customers while adhering to company policies and procedures
3. Actively listening to customers, understanding their needs, and offering customised solutions
4. Maintaining meticulous records and documentation of customer interactions
5. Collaborating with cross-functional teams to ensure seamless customer experiences
6. Continuously improving your skills and knowledge t...