Web Account Manager

As a Web Account Manager at our custom WordPress development agency, you are the primary advocate for our clients and the strategic bridge to our technical team. Your mission is to ensure the successful delivery of high-end WordPress solutions while fostering long-term, value-driven relationships. You will manage the lifecycle of web projects from initial onboarding through post-launch support, ensuring every site meets our standards of excellence and the client's business objectives.

Key Responsibilities

Strategic Client Leadership

• Strategy & Scope Development: Deeply understand client business objectives (e.g., lead gen, UX improvements, brand authority) to translate them into actionable WordPress development requirements, including sitemaps and feature lists.
• Primary Point of Contact: Act as the face of the agency for a portfolio of clients, managing expectations and maintaining high satisfaction.
• Account Growth: Identify o...