Web support specialist

Job Title: Web Platform Support Lead
Location: Pune / Mohali / Hyderabad
Department: Web Platform Team
Direct Manager: Web Platform Owner
Job Summary:
- Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.
Responsibilities:
- Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations, recruiting and training new members and managing the team on daily basis.
- Assure required level of service quality through guidelines and KPIs.
- Facilitate trainings and webinars to increase digital knowledge for all stakeholders.
- Resolve escalations reported by various stakeholders served.
- Contribute to ad-hoc projects and improvements initiatives internally within the...