Website Optimisation Analyst - Customer Engagement

Overview

Our global banking client is looking for a CRO Assistant Manager to join their Customer Engagement team. This role is focused on optimising the digital customer experience through data-driven insights, experimentation, and testing.

Responsibilities

• Analyse customer interactions across digital channels to identify opportunities for improvement.
• Design and execute A/B and multivariate tests using Adobe Target to enhance user journeys.
• Collaborate with cross-functional teams to implement changes while ensuring compliance and risk management.
• Track, measure, and report test results, translating insights into actionable recommendations for stakeholders.

What We’re Looking For

• Strong analytical skills with a customer-centric mindset.
• Understanding of UX, CX, and digital best practices.
• Experience in website optimisation, web analytics, digital marketing, or campaign management. ...