Job Description
GENERAL ROLE
The Welcomist will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSABILITIES
The Welcomist will be involved in the following activities:
Welcome clients with a warm and hospitable greeting;
Build strong relationships with clients in order to discover their needs and wishes;
Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
Manage customer queues through a dedicated app on Hermès devices;
Support the Sales Associates Team by helping schedule their appointments and customer visits;
Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
PROFILE
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