Western Region Service Development Manager

Mazda Canada invites applications for the Service Development Manager in the Western Region, focusing on enhancing service and parts operations. This hybrid role demands a strong commitment to service excellence and strategic improvement.

Operating from Langley, British Columbia, the Service Development Manager will report to the National Manager of Field Service Operations. The role emphasizes collaboration with Dealer Business Managers and analyzing contractual and financial data to identify improvement opportunities. Extensive knowledge of automotive operations and KPI analysis is required to drive profitability in the region.

Key Responsibilities:
• Analyze financial data and retailer KPI reports
• Collaborate in developing service improvement action plans
• Train dealers and staff on established processes
• Utilize KPI dashboards for performance monitoring
• Develop agendas and summarize follow-up action items

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