WFH Customer Support (Fintech) – Mandarin Speaker

Responsibilities

• Provide professional, empathetic, and timely customer support via live chat .
• Assist customers with account management , platform navigation, and general inquiries.
• Troubleshoot technical and account-related issues, and escalate complex cases to relevant teams with proper documentation.
• Maintain accurate and detailed records of customer interactions and follow-ups using CRM tools.
• Collaborate with internal teams to meet service level agreements (SLAs) and customer satisfaction targets.
• Ensure a high standard of service while handling multiple customer interactions efficiently.

Required Experience

• Minimum 1–2 years of customer support experience , preferably in the fintech or crypto industry .
• Basic to intermediate knowledge of cryptocurrencies, blockchain technology, and trading platforms is an adv...