WFM Analyst

TransPerfect
Full time Philippines, Philippines Business Operations Specialists
Posted:
February 26, 2026
Location:
Philippines, Philippines, Philippines

Job Description

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

As a WFM Analyst you will use analysis, time management, and problem-solving skills to manage real time volume. The position requires a high-level of critical decision-making capabilities and strong communication skills to interact with multiple departments. Your primary goal will be to effectively use a combination of workforce scheduling software and real-time queue management software to achieve service level goals.

Responsibilities:

  • Generate schedules for staff based on forecasted volume and workload to ensure adequate staffing to meet service level goals
  • Proactively monitor associate calling behaviors, efficiency, and availability and report deficiencies to operations team in real-time.
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    Job Overview

    Job Type: Full time
    Location: Philippines, Philippines
    Posted: February 26, 2026
    Deadline: April 07, 2026