WFM Business Partner

Requirements
Description and Requirements
Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
W ork closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
E nsure proper resource allocation and cost management across the designated accounts
O ptimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
R esolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts
Additional Job Description
As an WFM Business Partner you align workforce management strategies with overall business objectives. You ...