WFM Planning Analyst I-Grade B1

Teleperformance

Full-time Dublin, County Dublin Business Operations Specialists

Posted:

March 02, 2026

Location:

Dublin, County Dublin, Ireland

Job Description

Overview
Scheduling/Real Time Analyst
Responsibilities to include but not be limited the following
Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders
Enforce real time adherence in all Work Types and Markets within the scope of operation
Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages
Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion
Creation and ...
                

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Job Overview

Job Type: Full-time

Location: Dublin, Ireland

Posted: March 02, 2026

Deadline: April 11, 2026