WFM Planning Analyst- PH

MEET COMPASS
We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace
Workforce Planning Analyst
The primary role of the Workforce Planning Analyst is capacity planning. This role is responsible for analyzing client's workforce data to develop strategic plans that ensure the amount of staffing is in place to meet contractual business objectives. This involves collecting and analyzing various workforce metrics, identifying staffing needs and gaps, and creating strategies to address these issues. The analyst also prepares reports and leads presentations for clients and stakeholders...