WFM Real Time Analyst

Overview

We are looking for a WFM Real Time Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met. You will initially work from home for 6 months, after which relocation to our Johor Bahru office will be required.

Qualifications

• Excellent communication rapport-building skills.
• Proficiency in Mandarin and English (spoken and written).
• Willingness to work from home for 6 months and relocate to Johor Bahru thereafter.
• Strong analytical skills.
• Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting-related issues.
• Able to take Management direction and cascade to staff.
• Strong coaching skills.
• Provide solutions to es...