A7
Posted:
March 03, 2026
Location:
Taguig, Metro Manila, Philippines
Job Description
- Required experienced using WFM Tool – Aspect EWFM/Alvaria, Genesys Cloud
- Can manage multiple lines of business in different locations and multiskilled agents
- Analysis of current performance, deep dive analytics, root cause analysis and business solutions
- Real time reforecasting to determine staff requirement adjustments, reallocate resources to match demand fluctuations
- Modify short-term and intra-day schedules to maintain effective and efficient coverage at desired service levels. Ensure workforce schedules accurately reflect expected activities as provided by contact center management and employee requests. Communicate with contact center management and workforce analysts if staffing levels deviate from acceptable range for desired service levels.
- Create and maintain work schedules for assigned contact centers.
- Recommend schedule revisions to contact center management and workforce analysts in line with daily operational c...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Taguig, Philippines
Posted:
March 03, 2026
Deadline:
April 12, 2026