WFM Specialist (Data & Forecasting Focus)

Why Compucom? Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! Job Summary A WFM Specialist is responsible for proving a monthly forecast for inbound volumes, FTE recommendation and the recommended schedules based on the current arrival patters for the client that is assigned to. Having biweekly meetings with the management team to review the performance, functionality of the HC and schedules, review any negative trend and volume changes that are impacting in any how the account SLA´s, etcetera. If the SLA´s are being breach, it is expected to deliver alternatives that could help the operations team to recover the performance, this can be done by giving a new HC requirement (properly justified), a new set ...