Job Description
Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing
We're committed to bringing passion and customer focus to the business.
Job Title Workforce Supervisor
Reports to Workforce Manager
Reporting Staff Senior Real Time Analyst & Senior Scheduling Analyst
Summary
• The purpose of this job is to manage the Workforce department which is responsible for forecasting, scheduling/staffing, and real-time monitoring for all accounts.
Essential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives
• Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.
Create reports to meet requirement of Operations/ Management / other departments.
Determine long-term headcount & staffing requirements
Participate in strategic busin...
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