WFM Team Lead (Alabang) | Onsite

Key Qualifications: 

• Amenable to work in shifting schedules. 
• Amenable to work ONSITE in Alabang. 
• Able to start ASAP 

Education and Other Requirements: 

• Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry 
• Bachelors degree in any course 
• A minimum of 2 years in a leadership role. Must already have experience in a team leader role. 
• Willingness to work in rotational shifts 

General Knowledge & Skills: 

• Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning 
• Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP ...