Wfo consultant

WFO Consultant

Department: Delivery

Employment Type: Full Time

Location: Cape Town

Reporting To: Davie Erskine Description

Act as consultative lead in Sabio WFO deployments – providing functional system expertise which supports the operational goals of our customers, ensuring they are enabled to fully exploit the benefits of the technology. This may take the form of a stand‑alone or integrated engagement covering the following types of activities:

Functional and operational design, implementation and configuration. Functional design documentation creation and ownership. Solution testing to include functional system testing, E2 E Testing, integration testing and UAT support. Analysis and benchmarking of solution performance. Customer training and knowledge transfer sessions.

Proactive management of customer relationships – providing assistance and guidance to improve their WFO operations.

Key Responsibilities End to end operational d...