Whatever/Whenever Manager

AUTHENTICALLY YOU

Explore a bold new career path at W Hotels, where your natural talent is celebrated, and your individuality fuels our culture. W’s work environment is crafted to spark imagination, ignite curiosity, and bring the iconic W experience to life for our guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for an Whatever/Whenever Manager to lead our Guest Services Department. Reporting to the Executive Assistant Manager of Rooms, this integral role will manage our Whatever/Whenever team who are responsible for handling all internal/external calls, emails, and queries, guest requests, and in room dining orders. Driving the Whatever/Whenever service culture throughout all guest interactions will be a foundation, with additional responsibilities including, but not limited to; 

• Manages day-to-day operations, ensuring quality and standards meet the expectations of guests;
• Handle complaints,...