White-Glove IT Service Desk Technician (24/7 Global)

Dormont Manufacturing Co is seeking a Service Desk Technician to provide first-line technical support in a dynamic environment. The ideal candidate will have over 2 years of service desk experience, strong communication skills, and proficiency in Windows OS and Office 365.

This position involves diagnosing and resolving IT issues, managing incidents via the ServiceNow ticketing system, and contributing to a collaborative support environment. Flexibility in work shifts is necessary due to the 24/7 support structure.