Windows Cloud Operations Expert (RUN Services)

Windows Cloud Operations Expert (RUN Services)

About the job Windows Cloud Operations Expert (RUN Services)

Responsibilities:

Serve as the technical escalation point for production support and complex incidents.

Assign and manage technical tasks within the team, encourage collaboration, and share best practices.

Support team skill development and provide training where required.

Manage service improvements for Windows environments, Failover Clusters, Hyper-V, VMware, AWS, GCP, and HPE hardware (DL/Synergy/Simplivity/Alletra series).

Proactively maintain system availability and reliability in line with SLAs.

Implement automation and LEAN best practices to improve efficiency.

Participate in technology reviews, identify potential risks, and provide recommendations.

Engage with clients to manage daily requests, risk mitigation, and service quality.

Ensure compliance with legal, regulatory...