Windows Cloud Operations Expert

Responsibilities:

• Serve as the technical escalation point for production support and complex incidents.

• Assign and manage technical tasks within the team, encourage collaboration, and share best practices.

• Support team skill development and provide training where required.

• Manage service improvements for Windows environments, Failover Clusters, Hyper-V, VMware, AWS, GCP, and HPE hardware (DL/Synergy/Simplivity/Alletra series).

• Proactively maintain system availability and reliability in line with SLAs.

• Implement automation and LEAN best practices to improve efficiency.

• Participate in technology reviews, identify potential risks, and provide recommendations.

• Engage with clients to manage daily requests, risk mitigation, and service quality.

• Ensure compliance with legal, regulatory, and internal policies, including financial security...