Wintel & Citrix Support Engineer

AstraZeneca Technical Support Engineer – Guadalajara (Hybrid)Positions open to Mexican citizens and official residents of Mexico.Location: Guadalajara (Hybrid)Requirements: Strong English interpersonal skills required.Responsibilities:Responsible for monitoring alerts handling.Responsible for handling service requests.Responsible for diagnosing and fixing P3 & P4 end‐user related incidents.Responsible for building and deploying servers and other infrastructure services.Initial triaging and remediation for all P1 & P2 incidents or escalation to senior levels.Responsible for incident queue monitoring and management.Responsible for creating & implementing change requests.Responsible for fulfillment requests of standard changes (data, information, server builds, service catalogue items).
Responsible for creating and updating Known Error documentation.Enterprise cycle patching.Requirements:In-depth or working knowledge of cloud solutions and concepts.Experience with ServiceNow ITSM t...