WORK FROM HOME - Bilingual Customer Service Representative (English and Spanish)

About Us

At UniFin Inc., we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.

Job Description - Customer Care Representative

The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.


Key Responsibilities:
+ Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.

+ Assist customers with payments, renewals, cancellations, and other policy- related needs.

+ Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.

+ Provide accurate information regarding company produc...