Work Tool Specialist

Work Tool Specialist – Customer Solutions Growth Regions Division

In this role, you will support and empower Caterpillar’s Field Teams, Dealers, and Customers by delivering deep expertise on product and services. You’ll focus on hydraulic excavator work tools and attachments and help design solutions that solve customer challenges across product, services, and technology.

Responsibilities

• Support Field Teams, Dealers & Customers with product & services expertise.
• Focus Product, Services & Technology development on solving customer problems at the segment and site level.
• Drive proactive technology adoption and product & services health management leveraging data insights from connected field populations.
• Provide product application expertise, delivering training and demonstrations on hydraulic excavator work tools and attachments.
• Conduct product performance studies and assess customer job sites efficiency t...