Workflow Manager

Note: This role is with Matriarch Asset Managers, a Fedgroup Partner Company.
Workflow Manager
(O&M Traffic Control Function)
About Us
Matriarch is a specialist energy asset and utilities management partner, delivering advanced Solar O&M and tailored Utilities Management solutions. Through disciplined execution, IoT-enabled insight, and operational excellence, we optimise asset performance while safeguarding SLA compliance and long-term client value.
Purpose
The Workflow Manager serves as the central coordination hub within the O&M function, ensuring disciplined information flow, accurate ticket routing, and structured work allocation. Acting as the operational traffic controller between Asset Managers, Technical teams, Service Desk, and specialist resources, this role protects SLA performance by ensuring that issues are prioritised correctly, routed efficiently, and closed out effectively. This is a high-impact operational coordination role requiring strong systems t...